The telephone is an important aspect of your business. Often times it may be your first touch point with a potential customer.

 

Make sure that your employees understand the importance of the telephone and that they can keep up with the challenge of Telephone Communications.

 

The Phone Techniques audio CD program is full of useful and comprehensive information designed to help your employees learn to give great customer service on the telephone. Clear examples of how to properly answer the telephone, transfer calls, take messages, place caller on hold, transfer callers,  screening calls and much more. Also includes, helpful hints to improve phone voice, breathing control and a list of annoying things that bother callers.

Mystery Shopping

 

Telephone Review

 

Sales Presentation Reviews

 

On Site Inspections

 

Market Research

 

Competitive Survey

 

Focus Groups

 

Consulting

 

Employee Training

 

Video Installation and Monitoring

Corporate Intelligence Group would like to thank you for stopping by. This site is intended for general purpose and may not be copied without the express written permission from Southwest Mystery Shoppers/Corporate Intelligence Group.  Links to the National Association of Mystery Shoppers are provided as a courtesy.  Copyright 2006 Southwest Mystery Shoppers, Inc.