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The telephone is an important aspect of your business. Often times it may be your first touch point with a potential customer. How they are treated, and how helpful and knowledgeable the person answering the telephone is, may determine if you get their business or whether they call your competitor.


At Corporate Intelligence Group, not only do we provide exceptional mystery shops over the telephone, but we’ve created an awesome phone training package, specifically designed with your employee in mind.  Your employees will learn how to offer the best greeting, properly screen calls, properly transfer calls, improve their phone voice, handle angry callers, avoid cliff hangers, and leave a good lasting impression.



Phone Reviews can include: Receptionist, Sales, Information, Human Resources, Account Payable and Receivable, and more.



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Corporate Intelligence Group would like to thank you for stopping by. This site is intended for general purpose and may not be copied without the express written permission from Southwest Mystery Shoppers/Corporate Intelligence Group.  Links to the National Association of Mystery Shoppers are provided as a courtesy.  Copyright 2006 Southwest Mystery Shoppers, Inc.


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